My "Software Update" button is missing!!!

[Waterboy8535]

I've trawled the net and for some reason I appear to be the only person with this issue supposidly!

If you go into "Settings/About Device" then supposidly right at the top above "Status" should be the button "Software Update". Well, I don't have it.

Also, where as you may have the button "Developer Settings" above your "About Device", I have "Advanced Settings".

I have checked with 2 other guys in the office and they appear to be running with a Kernel dated 5th June. One is on Orange like me but bought his phone Sim Free via Amazon. The other is under contract with T Mobile.

My Kernel is an earlier one dated 13th May. I think this is my issue, but I cannot update the kernel as......I have no Software Update button ffs!!!!

I have spoken to Samsung who say they've not heard of this problem and will get someone in "Tech Support" will call me back. I spoke to Orange as although samsung provide the Firmware updates, and i'm showing as up to date in Kies, I belive the kernels are delivered by the phone companies. I also believe the kernels also are what give the phones their "branding" on screen during startup etc.

Their so called Tech Support didn't even know what a Kernel was, and tried to say with wit that it was something to do with that Saunders chap from KFC. How funny.....not. Believe me he got some abuse. He has also said that maybe one person on their team may know but is not in till 4pm and supposidly will also call me.

Anyone else got this fault, or know of a way of updating the software (not Firmware) as Kies only seems to update firmware?

Thanks in advance

[jonkong]

Hi Waterboy,

I have an S£ on Tmobile UK and it also has not "Software update button". Did anyone get back to you?

Kong

[ms08]

I am with Orange and have both the software updates and developer options.
Mike

[jonkong]

ms08 did you get your phone from Orange directly?

[ms08]

No from Dial a phone (Phones 4 You)

[gmchas]

Hi Waterboy - Did you ever get an answer to this as i have exactly the same problem.

[businessdegree]

actually i have a friend who is having the same issue she is going to go back to where she bought and see how she can get to the update button if i know anything before you guys i'll be sure to update it

[davegalisot]

Hi there!

Have you tried downloading KIES to your computer?

I bought my galaxy s3 through amazon too, downloaded KIES and it updated my phone's software.

Hope it helps!

CHEERS!

[dazzo1965]

Hi waterboy, I am having the same problem. I,m just trying something that i think will solve the problem. i'll post back when i've finished

[dazzo1965]

Waterboy. i solved the problem by installing a different OFFICIAL SAMSUNG STOCK ROM. XXALF2 FROM THIS LINK Restore Samsung Galaxy S3 I9300 to Android 4.0.4 ICS XXALF2 Stock Firmware YOU HAVE TO DO IT MANUALLY USING YOUR COMPUTER. CLICK ON THE LINK I HAVE GIVEN YOU AND FOLLOW THE INSTRUCTIONS "VERY CAREFULLY" I FOLLOWED THE INSTRUCTIONS TO THE LETTER AND HEY PRESTO I'VE NOW GOT MY OTA SOFTWARE UPDATE AND "DEVELOPER SETTINGS" I'VE JUST UPDATED IT NOW USING THE SOFTWARE UPDATE BUTTON. HOPE THIS HELPS YOU